Every employee question answered. Every sensitive one handled by a person.
Tumutulong answers leave, payslip and policy questions instantly from your own HR data, works on WhatsApp and Teams, drafts letters for HR approval, tracks every request to closure and gives employees a private line to a real HR partner.
1,240 questions, 6 real conversations
One October at a hotel group, replayed at the front desk.
Aerocity Hospitality Group - 3 hotels near Delhi airport - 1,900 employees - HR team of 7
Stepping up to the desk
- RRitikaFront office associateAt desk
- MMohanChef de partie
- AArjunNight auditor
AI HR Answer Desk
WhatsAppRitika - Front office associate
How many casual leaves do I have left?
You have 4 casual leaves and 9 earned leaves for 2026. Your next weekly off is Thursday.
46
Leave balance
32
Policy + payslip
11
Letters drafted
The private room
Never answered by AI
0 of 6 conversations
9%
answered instantly
7%
fewer HR tickets
8 s
average reply, was 2 days
Own data only
Each employee sees only their records
People for sensitive matters
Routed to named HR partners
HR approves every letter
Nothing is issued unsigned
English and Hindi
Replies in the employee's language
Visitor by visitor
Six people step up to the desk. Each one leaves with what they came for.
Your employees do not think in modules. They have a question, a request or a worry. Here is what each of them sees, and what your HR team sees behind the counter.
The nurse - AI HR Answer Desk
2:10 am, between rounds, on her phone.
Leave balances and shift rules, answered from your data
The assistant reads the employee's own leave record and your approved policies, then answers in plain words with the clause it used. If the answer leads to an action, it can raise the leave request on the spot.
- Answers cite the exact policy and version
- Leave, attendance, holidays and shift rules
- English and Hindi, typed any way
HR Desk
City Care Hospital - answers from your HR records
Night shift, Ward 4B
Leave Policy (Nursing) v5, s.3.2
Request LV-20931
The sales rep - Employee App
In a client's car park in Nashik, with 4 minutes to spare.
Self-service where your people already are
Leave requests, payslips, reimbursement status and letters on WhatsApp, Microsoft Teams, a lightweight mobile app and the web. No new password to forget for field staff.
- Apply leave, download payslips, track claims
- Same answers and records on every channel
- Works on basic Android phones and slow networks
Tumutulong
Rahul, Area Sales - Pune West
Ask anything
"Can I claim the hotel in Nashik?"
The machine operator - Letters and Documents
Leaving after seven years, needs his letter before Friday.
Letters drafted in seconds, signed off by HR
Experience letters, salary certificates, address proofs and NOCs are filled from your templates and HRMS data, then sent to the right HR person for approval. Nothing goes out without a human sign-off.
- Your letterhead, your wording, your signatories
- Approve, edit or reject in one click
- Issued as signed PDFs with a verification code
To whom it may concern
This is to certify that Ramesh Yadav, employee code PLT-04417, worked with us as CNC Machine Operator at the Chakan plant from 14 June 2019 to 31 October 2026.
His conduct during this period was good. We wish him well.
Filled from HRMS
Waiting for HR approval
Assigned to Anita K., HR Business Partner
The software engineer - HR Tickets and Policy Library
His laptop allowance is missing from the payslip, again.
Requests tracked to closure, policies kept current
Anything the assistant cannot close becomes a ticket with an owner, an SLA and a history. The Policy Library keeps every handbook versioned, so answers always come from the current rule.
- Auto-routing by topic, location and grade
- SLA timers and reminders before breach
- Version history and employee acknowledgements
HR Tickets
The quiet visitor - Private Line
Waited until everyone left the floor before typing.
A confidential channel, handled only by named people
When a message touches harassment, health, a grievance or a disciplinary matter, the assistant steps out. The conversation goes to a named HR partner, visible to nobody else, with the care your POSH policy requires.
- Never answered or summarised by AI
- Visible only to the assigned HR partner
- Escalation to the Internal Committee when the employee chooses
Private Line
Only your HR partner can read this
The assistant is switched off in this conversation
Farah S., HR Business Partner
Read by Farah only
The HR head - HR Insights
Monday review, coffee in hand.
See what people ask, and where policies confuse them
Top questions by site and team, reply times, ticket backlogs and policy gaps. When 88 people ask the same thing in a month, that is a policy that needs rewriting, and Insights tells you which one.
- Top questions by location, department and grade
- Reply times, SLA breaches and backlog
- Policy gaps flagged with real example questions
Top questions, October
1,240 totalAverage reply
8 s
was 2 days in September
Policy gap
88 questions on shift swaps. The Rota Policy does not say who approves swaps across departments.
Built for workplaces with long queues
Where thousands of people ask the same ten questions
Tumutulong is tuned for organisations where most employees are on shifts, on the floor or on the road, and where a 7-person HR team serves a few thousand people.
Hotels and hospitality
"Do I get a comp off for working on Diwali?"
Shift rotas, service charge, uniform and meal rules across properties.
Hospitals
"How many night shifts are left this month?"
Nursing leave windows, duty rosters and CME leave for doctors.
BPOs and contact centres
"Why was my night allowance not paid?"
Shift allowances, attendance regularisation and cab policy.
Retail chains
"Can I take leave during the sale week?"
Store-level holidays, blackout dates and incentive payouts.
Factories and plants
"When will my bonus come?"
Hindi answers on basic phones, overtime, canteen and ESI.
Mid-size and large offices
"What is the WFH rule on Fridays?"
Hybrid work, reimbursements, insurance and relocation.
Behind the counter
It answers from your rulebook, never from the internet
Every answer is built from two things: the policies your HR team has approved in the Policy Library, and the asking employee's own record from your HRMS. If neither holds the answer, the assistant says so and opens a ticket.
Approved policies only
Draft or expired versions are never used in answers.
One employee, one record
Identity is checked on every channel before personal data is read.
Connected to HRMS and payroll
Leave, attendance, payslips and master data stay in sync.
Every answer is logged
HR can see the question, the answer and the source behind it.
81%
of questions answered without HR touching them
64%
fewer tickets reaching the HR inbox
8 s
average reply time, down from 2 days
5 days
typical time from sign up to live on WhatsApp
Figures from the October month shown above, for a 1,900-employee hotel group.
Questions at the desk
What HR teams ask us first
Does the AI see everyone's salary?
No. Each employee is verified on their registered phone, Teams account or work email, and the assistant reads only that employee's own records. It cannot answer a question about anyone else's salary, leave or documents, even if asked by a manager.
Who handles sensitive issues?
Always a person. Harassment, health, grievance and disciplinary matters are detected and routed to a named HR partner on the Private Line. The assistant stays out of those conversations completely.
Does it connect to our HRMS and payroll?
Yes. Tumutulong reads leave balances, attendance, payslips and employee master data from common HRMS and payroll systems, or from a scheduled file export if you run payroll in-house.
Can employees use WhatsApp?
Yes. Employees can ask on WhatsApp, Microsoft Teams, the mobile app, the web portal or email. The answer and the record are the same on every channel.
What languages does it answer in?
English and Hindi at launch, including Hindi typed in English letters. The assistant replies in the language the employee wrote in.
How long does setup take?
Most teams go live within 5 working days: upload policies on day 1, connect your HRMS by day 3, and switch on WhatsApp or Teams by day 5. Your 30-day free trial starts when you sign up.
After hours in the lobby
The lights are low.
The desk is still open.
Your registration card is already on the counter. Fill in three lines, load your leave policy and payroll calendar, and your employees get their first answer this week.
Guest registration
Check in your HR desk
- Company
- Your organisation
- Employees
- Up to 200 on the trial
- Arrival
- This week
- Channels
- WhatsApp Teams App Email