Terms of Service

The service

The platform provides an AI HR Answer Desk, employee self-service on messaging channels and apps, letter generation with HR approval, HR ticketing, a policy library, a private line for sensitive matters and HR analytics, as described for each plan.

Accounts

• The organisation that signs up is the customer and is responsible for its administrators and their access.
• Administrators must keep login credentials confidential and use single sign-on where available.
• The customer decides which employees are added and must have a lawful basis to share their data with us.

Free trial

The 30-day free trial covers up to 200 employees. At the end of the trial the customer can move to a paid plan. If no plan is chosen, the workspace is closed and its data deleted within 30 days.

Fees and billing

Fees are charged per active employee per month, as shown on Our Plans or in a signed order form. Annual plans are billed in advance. Monthly billing is available at a higher rate. Taxes are extra where applicable.

Customer responsibilities

• Keep policies in the Policy Library accurate and mark only approved versions as live.
• Review and approve letters and documents before they are issued.
• Assign named HR people to the Private Line and respond to sensitive matters as required by law and company policy, including the POSH Act.

AI answers

The assistant answers from the customer's own policies and records. The customer remains responsible for HR decisions, and answers do not replace legal, medical or financial advice. Employees can always ask for a person, and sensitive matters are never answered by AI.

Data ownership

The customer owns its data and its employees' data. We process it only to provide and support the service, as set out in the Privacy Policy and any data processing agreement.

Availability and support

We aim for 99.9% monthly availability, excluding planned maintenance announced in advance. Support levels depend on the plan.

Suspension and termination

Either party may end the subscription at the end of a billing term with 30 days' notice. We may suspend access for unpaid fees after notice, or immediately for misuse that puts other customers or employees at risk.

Liability

Each party's total liability is limited to the fees paid for the service in the 12 months before the claim, except for breach of confidentiality, data protection obligations or amounts that cannot be limited by law.

Governing law

These terms are governed by the laws of India, and courts in Delhi have exclusive jurisdiction.