Private Line
Some conversations need a person. Always.
When an employee raises harassment, a health issue, a grievance or a disciplinary concern, the assistant steps out. A named HR partner takes over, and nobody else can see the conversation.
Private Line
Only your HR partner can read this
The assistant is switched off in this conversation
Farah S., HR Business Partner
Read by Farah only
How it is handled
Quiet, careful and on the record
Employees can open the Private Line directly, or the assistant hands over when it detects a sensitive topic. Either way, the next reply comes from a human.
Employee writes
On WhatsApp, Teams, the app or email
Sensitive words detected
Harassment, health, grievance, disciplinary. The assistant stops.
A named person replies
The right HR partner, with an SLA and full privacy
Employee privacy and responsible AI
The rules of the private room
Never answered by AI
The assistant does not reply to, summarise or analyse Private Line messages.
Named people only
Each case is visible only to the assigned HR partner and the people they explicitly add.
POSH ready
Cases can be escalated to your Internal Committee with the employee's consent, as per the POSH Act and your policy.
Response targets
First human reply within 4 working hours by default, with escalation if missed.
Sealed records
Encrypted case notes with access logs. Managers and admins cannot browse them.
Never sold, never shared
Employee data is encrypted and never sold or used to train AI models.
Questions
About the Private Line
Which topics are routed to the Private Line?
Harassment and POSH concerns, health and mental health, grievances, disciplinary matters, discrimination and safety concerns. You can add topics specific to your organisation.
Can an employee stay anonymous?
Employees can choose to raise a concern without their name shown to the HR partner. HR can reply, but the identity is revealed only if the employee chooses.
Can a line manager see that a case exists?
No. Private Line cases do not appear in manager views, ticket reports or HR Insights question lists. Only aggregate counts are reported to HR leadership.
After hours in the lobby
The lights are low.
The desk is still open.
Your registration card is already on the counter. Fill in three lines, load your leave policy and payroll calendar, and your employees get their first answer this week.
Guest registration
Check in your HR desk
- Company
- Your organisation
- Employees
- Up to 200 on the trial
- Arrival
- This week
- Channels
- WhatsApp Teams App Email