Acceptable Use

Customers and administrators must not

• Use the assistant or HR Insights to monitor, profile or single out individual employees for raising questions.
• Attempt to read Private Line conversations they have not been assigned to.
• Upload policies they know to be unlawful, or mark unapproved drafts as live to influence answers.
• Send bulk messages to employees that are unrelated to their employment.
• Add people who are not employees, contractors or candidates of the organisation.

Employees must not

• Try to obtain another employee's salary, leave or personal information through the assistant.
• Share their login or one-time passwords with anyone else.
• Use the Private Line to send abusive or knowingly false complaints.

Everyone must not

• Probe, scan or test the security of the platform without written permission.
• Attempt to make the assistant ignore its rules or reveal data it should not.
• Use the platform to store or send malware, spam or illegal content.

What happens if these rules are broken

We may remove content, limit features or suspend access, and we will inform the customer's administrators. Serious or repeated misuse may lead to termination under the Terms of Service.

Reporting

If you believe the platform is being misused, write to us through the Contact Team page. Reports are handled confidentially.